2019 Customer Survey - Huntingdon Valley Library
Library Leadership Wants to Hear From You! The Library Board of Trustees thanks you in advance for sharing your thoughts as part of the strategic planning process. When you have completed the survey, you are invited to stop by while supplies last and pick a free Book of Choice! One entry per person, please.
On average, how often do you visit the Huntingdon Valley Library? *
Overall, how satisfied are you with the services of this library? *
How would you rate each of the following library services?
Very Good
Good
Fair
Poor
Very Poor
Not applicable
Customer service (in person, over the phone, etc.)
Reference and Reader's Advisory services
Programs and events
Collection (books, movies, music, audiobooks)
Web site (online calendar, contact information, policies)
Social media (FB page, Twitter, Instagram, Newsletter)
Online resources and catalog
Computers, wifi, and printer
Facilities (meeting rooms, study areas)
Hours of operation
Parking
Overall, how do you rate the library?
Other (please explain):
Your answer
How important do you find each of the following library services?
Critical
Very important
Important
Somewhat important
Not important
Not applicable
Checking out materials
Reference and research assistance
Programs and activities
Children's play area
Casual meeting place
Computers and printers
Help with using computers, mobile devices, etc.
Areas for reading or study
Makerspace
Library meeting rooms
Internet access and printing
ILL (requesting materials from other libraries)
Online services (calendar, ebooks, catalog, research databases)
Photocopier/scanner
Reading newspapers/magazines
Quiet reading room
Teen area
Cafe area with vending machines
Coworking areas
Other (please explain):
Your answer
Next
Never submit passwords through Google Forms.
This content is neither created nor endorsed by Google. Report Abuse - Terms of Service