ENCUESTA DE SATISFACCION / SATISFACTION SURVEY

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Thank you for choosing our hotel for your stay in Talk of the Town, continually strived to provide the best service, we thank for their collaboration by answering the following statements of satisfaction. According to the scale :

Very dissatisfied (1); Dissatisfied (2); Neutral (3); Satisfied (4); Very satisfied (5);

DATE

YYYY

ROOM NUMBER

COUNTRY

1. FRONT DESK (Attention, reliability, security, speed of response)

Very dissatisfied

Very satisfied

Clear selection

2. ROOM (Cleanliness, confort, decor, services)

Very dissatisfied

Very satisfied

Clear selection

3. Breakfast (Quality / Variety)

Very dissatisfied

Very satisfied

Clear selection

4. RESTAURANT (Ratio price / quality, service, friendliness, cleanliness, variety and Time)

Very dissatisfied

Very satisfied

Clear selection

5. STAFF (Friendliness, availability, image)

Very dissatisfied

Very satisfied

Clear selection

6. SERVICE / INSTALLATIONS: The company understands and addresses the needs of its customers

Very dissatisfied

Very satisfied

Clear selection

7. TECHNOLOGY (wifi, business center)

Very dissatisfied

Very satisfied

Clear selection

8. MEDIOS ¿How did you find out about our hotel?

Web page

Social Media

Recomendation

Magazine

Travel Agency

Online travel agency

Other(specify)

Clear selection

We would appreciate any suggestions you might have as we continue to improve our hotel:

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