Our Communities. January, 2018
The following questionnaire should only take 10-15 minutes to fill out. It is not mandatory, but your feedback is invaluable to us!
About you
1. Which gaming community are you most active in? *
Required
2. How long have you been a member of that community? *
Required
3. How much time do you spend checking that community per day? *
Required
4. What is your main reason for being a part of that community? *
Required
5. How do you find the atmosphere in the group? *
Feedback about our Community Managers
Community Managers are employees of Plarium that take part in our game communities directly.
6. Please rate your levels of satisfaction with our Community Managers (1 being the lowest possible score, and 5 being the highest). *
1
2
3
4
5
Responsiveness to questions
Issue resolution
Usefulness of answers
Creativity
Sense of humor
Approachable
Giving personalized answers (not using a template)
7. Do you feel that our Community Managers listen to you and pass on your feedback to the developers? *
8. Do our Community Managers share developer feedback with you? *
9. Do you have any suggestions on how we can improve the work of our Community Managers? *
Your answer
Feedback about our Moderators
Moderators are players within the game community who voluntarily help with answering questions and managing the community page.
Please rate your levels of satisfaction with our Moderators (1 being the lowest possible score, and 5 being the highest). *
1
2
3
4
5
Responsiveness to questions
Issue resolution
Usefulness of answers
Creativity
Sense of humour
Approachable
Giving personalized answers (not using a template)
11. Do you have any suggestions on how we can improve the work of our Moderators? *
Your answer
Feedback on our community content
This is for content created specifically by our Plarium team, not by users in the community.
12. Please rate your levels of satisfaction with our community content (1 being the lowest possible score, and 5 being the highest). *
1
2
3
4
5
Relevant
Useful
Creative
Interesting
Entertaining
13. Please rate which Plarium posts you value the most in our communities (1 being the lowest possible score, and 5 being the highest). *
1
2
3
4
5
Update teasers
Game guides
Game-related community questions
Stories about main characters
Contests
Videos about new features
Videos about holiday events
14. How can we improve our content? Please share your ideas. *
Your answer
Thank you for answering our questions! If you have any other feedback, write it below.
Your answer
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