Online Consultation for the Preparation of the United Nations E-Government Survey 2018
The 2016 United Nations E-Government Survey, launched in July 2016, marks the eighth edition of the flagship publication of the United Nations Department of Economic and Social Affairs (UNDESA). The survey aims at benchmarking e-government development achieved by all Member States of the UN.

The objective of this online consultation is to seek suggestions and feedback for further enhancing the usefulness and relevance of the survey and its use as a tool for countries to support e-government development. We are also reviewing the methodology of the Survey and any limitations of the current scope that may need to be addressed in the preparation of future editions of the Survey.

The responses to the questionnaire will be compiled and published on the website. Respondents can respond all or some parts of the questionnaire based on their past experience and knowledge.

Further information about the UN E-Government Survey and its current methodology can be viewed at:

Please submit your inputs before Monday 8 May 2017. (Kindly note that the deadline is now extended until 31 May 2017..)

1. In your view, what are the three most important ways in which e-government (or digital government) can contribute to advancing sustainable development in your country? Do you believe the survey is helpful in identifying or analysing these dimensions?
Your answer
Untitled Title
1. Online databases/data hubs: health records and statistics, education records and statistics, public finance (procurement, budget, financial data) and public administration (job vacancies, training opportunities). (SD: Health, Education, Decent Work/Economic Growth)
2. Standard government service delivery online for transparency, economy of scale, timeliness: licenses, permits, tax payment, government compliance. (Decent Work & Economic Growth).
3. Integrated/inter-operable government: connecting back-end systems, authentic and authorized access, single-window.

Does survey help in analyzing these dimensions: For number 2 only. Not 1 and 3.

2. What are the three biggest challenges/ obstacles in implementing e-government for sustainable development in your country? Do you believe the survey is helpful in identifying or analysing these dimensions?
Your answer
3. What kind of expectations do you have about a UN publication such as the UN E-Government Survey?
Your answer
4. In the range of 1 (low) to 5 (high), how would you rate the usefulness of the UN E-Government Survey?
5. What is the most crucial part of the Survey in your view?
6. In the range of 1 (low) to 5 (high), how would you rate the relevance of the below indexes of the UN E-Government Development Index (EGDI) for your country:
A) Online Service Index (Measure of the scope and quality of online services)
B) Human Capital Index (consists of four components: adult literacy rate; the combined primary, secondary and tertiary gross enrolment ratio; expected years of schooling; and average years of schooling).
C) Telecommunication Infrastructure Index (average composite of: (i) estimated internet users per 100 inhabitants; (ii) number of main fixed telephone lines per 100 inhabitants; (iii) number of mobile subscribers per 100 inhabitants; (iv) number of wireless broadband subscriptions per 100 inhabitants; and (v) number of fixed broadband subscriptions per 100 inhabitants).
D) E-Participation Index (the use of online services to promote access of information by governments to citizens, interaction with stakeholders, and engagement in decision-making processes).
7. What enhancements could be made to the EGDI and its components?
Your answer
8. Has your Government been using the Survey? Has it used it to help shape the national digital agenda, e-government strategy, sustainable development strategy or other national strategies? How is it used?
Your answer
9. In your view, what are some of limitations of the Survey in the following areas:
A) Themes addressed:
Your answer
B) Measurement approaches and indicators used:
Your answer
C) Structure of the report
Your answer
D) Format (eg identification of conclusions, summary etc)
Your answer
10. What emerging innovative e-government approaches and new services to advance sustainable development should be considered in the 2018 Survey? Do you have any view on whether and how these identified trends can be measured by the Survey?
Your answer
11. Does your government use specific measurement approaches/assessment tools to measure its own e-government services and if so, what dimensions does it examine and how?
Your answer
12. In addition to online national portals, mobile websites and mobile apps, what other dimensions can the Survey reflect in order to assess the e-government development in a country? Please give concrete examples.
Your answer
13. Any other suggestions?
Your answer
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