Visitor Ambassador Application Form 訪客大使申請表
UMAG Is Searching the Globe for Visitor Ambassadors!

The University Museum and Art Gallery (UMAG) of the University of Hong Kong (HKU) is a teaching museum that brings together people, knowledge, art and history. We are open to the public seven days a week, and volunteers play an essential role in inspiring and engaging museum visitors in dialogue about the permanent collections and special exhibitions.

We are now recruiting Visitor Ambassadors to supervise the registration counter at the Fung Ping Shan Building. The building has recently been declared a monument in Hong Kong, based on the heritage guidelines of the Antiquities and Monuments Office.

In order to ensure the highest level of commitment, the process for becoming a Visitor Ambassador is as follows:

1. Attend an Information and Orientation session on 23 February 2019 (Saturday) at 14:00–16:00 at 2/F T.T. Tsui Building, University Museum and Art Gallery, HKU, 90 Bonham Road, Pokfulam
2. Be able to start in March 2019.
3. Commit to one fixed weekend shift every fortnight (Sat 9:15–14:00 / Sat 13:00–18:00 / Sun 12:45–18:00). Priority will be given to those who can come on a weekly basis.

Position Description
Position: Visitor Ambassador
Location: G/F, Fung Ping Shan Building and G/F T.T. Tsui Building, University Museum and Art Gallery, HKU

Position Objective
To assist in enhancing visitor experience at UMAG.

Key Responsibilities
- Work with both UMAG staff and other volunteers to assist in the provision of a quality visitor experience.
- Develop and create positive relationships with visitors including, greeting visitors, fielding questions about the exhibitions and building, and answering phone calls.
- Maintenance of the reception area and education room.
- Being on time for scheduled shifts.
- Provide assistance for special events. (Optional)
- Lead guided tours. (Optional)

Key Selection Criteria
- Capacity to engage with and appreciate people from diverse cultures and backgrounds.
- Ability to work as a team.
- Facility with English and Cantonese; Putonghua is also desirable.
- Willing to learn and think in an interdisciplinary fashion.
- Welcoming supervision and knowing when to reach out for support.

Other Requirements
- Dress appropriately during shifts.
- Sign in and out for each shift.

If you are interested to join us as a Visitor Ambassador, please complete and submit the form by Friday, 15 February 2019.



1. 出席二零一九年二月二十三日(星期六)之簡介會
(地點:香港薄扶林般咸道九十號 香港大學美術博物館 徐展堂樓二樓)
2. 於二零一九年三月起開始義務工作
3. 於每兩周(週末)的固定時間值班(星期六:上午九時十五分至下午二時/ 星期六:下午一時至下午六時/ 星期日:中午十二時四十五分至下午六時)。能夠每周值班之人士可獲優先考慮。



- 協助博物館職員及其他義工,致力提供優質訪館體驗
- 與參觀人士建立良好關係,解答參觀人士之查詢及接聽電話
- 看守接待處及教育室
- 務必於值班時間如期及準時出席
- 舉辦特別活動時提供協助(自選)
- 帶領導賞(自選)

- 擅長與來自不同背景之參觀人士互動和溝通
- 善於團隊合作
- 良好粵語及英語。能操普通話更佳
- 有耐性,能彈性工作,對學習抱有熱誠
- 願意接受指導,並於有需要時尋求協助
- 年齡爲十八歲或以上

- 於值班時間穿著整齊服飾
- 於值班前簽到及於值班後簽退

如 閣下欲成為博物館訪客大使,請於二零一九年二月十五日(星期五)前填妥並遞交以下表格。

First Name 英文名字 *
Your answer
Surname 英文姓氏 *
Your answer
Your answer
Title 稱謂 *
Your answer
Gender 性別 *
Date of Birth 出生日期
Phone number 電話號碼 *
Your answer
Email address 電郵地址 *
Your answer
Language 語言 *
Education History - 1 (Institution name, Degree/ Major - i.e. The University of HK, Master of Arts in Applied Linguistics) 教育程度 (一)教育機構/學位/主修 - 例:香港大學文學碩士應用語言學 *
Your answer
Education History - 2 教育程度 (二)
Your answer
Professional Qualification - 1 (Company, Position, Years of experience - i.e. The University of HK, Outreach Officer, 2 years) 專業資格(一)公司,年資 - 例:香港大學外展主任,2年
Your answer
Professional Qualification - 2 專業資格 (二)
Your answer
Availability 可提供服務的時段
Weekly 每星期一次
Fortnightly 兩星期一次
Saturday 星期六, 09:15 - 14:00
Saturday 星期六, 13:00 - 18:00
Sunday 星期日, 12:45 - 18:00
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