MGHL Issue Escalation Process & Incident Report Form

The MGHL is committed to creating and maintaining an organizational environment characterized by constructive, productive and supportive relationships. These are ones that are open to contrasting styles of understanding and different points of view. Overall, the MGHL recognizes that human interactions are complex, often difficult, and that we can contribute to their success or breakdown.

This process is intended to provide guidance to the MGHL community on the steps required if you have a concern about a coach, bench staff, parent, player or referee within the OWHA.

Below is the process for escalation.

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For concerns relating to a coach, player, parent, or member of the bench staff:

  1. Your first point of contact should be with the person directly, your coach or a member of the coaching staff (e.g., head coach, assistant coach, team manager, trainer or team mom). These may include issues such as minor disagreements, player ice time, coaching philosophy, selection process, or communication practices. It is highly encouraged that you abide by the “24 Hour Rule” and wait 24 hours to discuss concerns in order to let emotions settle.
  2. If your Division is House League (including Development Stream [DS]), and if your issue is not resolved in a satisfactory manner, your next point of contact will be the convenor for your specific division. If you require further support, your next point of contact is the House League Director at houseleague@mghl.ca 
  3. For the Rep Division, if your issue is not resolved in a satisfactory manner, your next point of contact is Rep Director at repdirector@mghl.ca 
  4. If your issue is still not resolved in a satisfactory manner OR you would like to document this issue for further investigation or as a formal complaint to remain on record, you may use this form.

For concerns relating to a referee:

Issues regarding referees should only be escalated for behaviour that goes against the OHF Officials Code of Conduct. This does not include ‘bad calls’ or other areas of disagreement but instead should focus on gross errors, repeated patterns of behaviour or anything that goes against the code of conduct.

  1. Your first point of contact is the MGHL Official Representative who can be contacted at: gameofficials@mghl.ca.
  2. If your issue is still not resolved in a satisfactory manner OR you would like to document this issue for further investigation or as a formal complaint to remain on record, you may use this form.

To escalate, request an investigation, or submit a formal complaint:

This form should only be used for serious infractions against either the MGHL Codes of Conduct or any MGHL Policies, Bylaws and Constitution. 

All MGHL representatives, including members of the Board investigating the complaint, will strive to protect the integrity of the information provided; however, we cannot guarantee complete confidentiality. The contents of this submission may be shared with relevant parties in an effort to resolve this complaint here within. By completing the form, you agree that the MGHL may share some or all of this information in the process of resolving the complaint.

Someone on the Board will respond to you within five (5) business days of submission with next steps. Submission does not guarantee disciplinary action against the complainant but the report will be recorded and may be considered as part of a pattern of behaviour if similar issues are noted.

CLICK THE "NEXT" BUTTON BELOW TO PROCEED TO THE OFFICIAL INCIDENT REPORT FORM.

NOTE: If you are still unsatisfied with the resolution by the MGHL, you may escalate your concern to the OWHA with the OWHA Complaint Intake Form or to the OHF with the OHF Complaint Intake Form. Fees may apply and resolution timing will be dependent on severity, resources and safety for participants.

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