Basic
Intermediate
Expert
None
Remote Support using screen sharing e.g. TeamViewer, SplashTop, etc.
Onsite Support for small businesses
Onsite Support for residential clients
Help Desk ticketing systems e.g. Zendesk, Freshdesk, etc.
MDM Administration using Addigy, Jamf, etc.
Network installation and management e.g. UniFi, etc.
Email migration and email hosting administration e.g. Microsoft 365, Google Workspace, etc.
File server administration e.g. Synology, macOS Server, etc.
Scripting e.g. Bash, AppleScript, etc.