CUSTOMER SATISFACTION SURVEY 2017
Dear Valued Customer,
You have been redirected to this survey questionnaire webpage.
GDEX are constantly looking for ways to improve our service. We would appreciate if you could spend a few minutes to complete this survey. As a token of appreciation for participating in this survey, you will be receiving a "Mystery Gift " from us. Thank you.
Respondent's Name :
Your answer
Department :
Your answer
Contact Number :
Your answer
GDEX Account No. :
Your answer
Company's Name :
Your answer
Company's Address / Postal Address
Your answer
Postcode
Your answer
State
PART A: CUSTOMER SERVICE
1. Can you easily access to our phone lines?
2. Is our Customer Service Officer helpful and courteous?
3. Are you getting timely response on your tracing request?
4. Are we effectively addressing your Problem Shipment?
5. Is our Customer Service Officer knowledgeable in answering your enquiries?
PART B: OPERATIONS
1. Are we collecting your shipment at the requested time?
2. Are we delivering your shipment on time?
3. Are you confident that we can deliver your shipment without damage and loss?
4. Is our courier helpful and courteous?
5. Is our service area coverage meeting your requirements?
PART C: CUSTOMER SUPPORT
1. Are you satisfied with our after sales service?
2. Are we providing timely supplies of courier material (consignment notes, flyers and etc.)?
3. Is our GDEX Website useful?
4. Is your complaint being addressed effectively?
5. Are you receiving your monthly invoice before the 10th of every month?
6. Is our NEW social media platform (Facebook & Twitter) useful?
PART D: COMPARISON AND EVALUATION
1. Is GDEX service meeting your overall expectation?
2. Is GDEX your first choice of courier service provider?
3. Would you recommend your friends to use GDEX service?
4. Kindly rank your preference on the following courier service providers from 1 (Most Preferred) to 9 (Least Preferred).
1
2
3
4
5
6
7
8
9
GDEX
Citylink
ABX
Nationwide
Pos Laju
Skynet
Ta-Q-Bin
Ninja Van
Line Clear Express
5. How would you fare our overall service experience compared to other courier companies?
6. Which part of GDEX website is useful to you (you may tick more than one)?
7. What can GDEX do to serve you better?
Your answer
Submit
Never submit passwords through Google Forms.
This form was created inside of GD Express Sdn Bhd (347624-X). Report Abuse - Terms of Service - Additional Terms