The ICT Authority is a State Corporation under the Ministry of ICT, Innovations and Youth affairs whose Mandate as contained in Legal Notice No. 183 of 2013: We would like to receive feedback from the customers on the quality of our service with a view of improving and growing a listening corporate culture.
Thank you for taking the customer satisfaction survey. The survey should take less than five minutes of your time to complete.
Please rate your satisfaction level with each of the following statements. 1=very satisfied 2=somewhat satisfied 3 =neutral 4=somewhat dissatisfied 5=Very dissatisfied *
2.How do you rate the response time of your inquiries via email or Phone or face to face? *
3.How satisfied are you with the ICT Authority website user interface? *
4.How satisfied are you with our services at:
Applications & Systems *
Standards Compliance *
Innovation & Incubation *
Information Security *
ICT Infrastructure *
Project Management Office *
HR & Admin *
Communication *
Supply Chain Management & Procurement *
Finance *
Planning *
ICT Capacity *
5. How do you rate our response to your request for information? *
6. How do you rate our corporate culture? *
7. Rate your overall satisfaction with customer service *
8.What products and/or services characteristics would you like to see? *
9. What services would you like the ICT Authority to improve on? *
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