Springers Electronics Customer Survey

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Please answer each question as truthfully as possible.

What is your age range?

18-25

26-35

35-45

45-50

50+

Clear selection

How often do you shop from Springer's electronics? *

One a week

2-3 times a month

Once a month

Every 2-3 Months

2-3 times a year or less

Not sure.

Whenever I need eletronics.

Are you satisfied with the prices of our items? *

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

Would you shop at Springer's Electronics more often if we conducted more sales/discounts? *

Yes, I would shop at Springer's Electronics more often.

No, it does not change how often I would shop at Springer's Electronics

If in need of eletronics, I will seek to purchase items from Springer's Electronics first.

How often are you informed of sales/discounts conducted by Springer's Electronics? *

Extremely Often.

Often.

Not that often.

Not at all.

Would you be interested in a WhatsApp community dedicated to sales/discounts going on at Springer's Electronics? *

Yes

I do not use whatsapp.

I would be interested in receiving discounts and sales in my emails from Springer's Electronics. *

Strongly Agree

Agree

Disagree

Strongly Disagree

From the options listed below, what is most likely to deter you from shopping at Springer's Electronics? *

Prices are too expensive.

Products are lacking in quality.

Deliveries take too long.

I do not see the item I desire to purchase.

Competitors offer better prices.

Are you satisfied with the Customer Service at Springer's Electronics? *

Very satisified.

Satisfieid.

Dissatisified.

Very dissatisifed.

How easy is the transaction process with our company? *

Very Difficult

Difficult

Easy

Very Easy

There needs to be more online payment options.

How did you learn of Springer's Electronics? *

Word of mouth.

Instagram/Facebook Ads or Marketplace

Google Search

Other

What improvements would you like to see, and what would make you purchase more often from Springer's Electronics? *

Enjoy your 10% Discount on your next purchase!

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