Customer Feedback
Thank you for your feedback! With your help, we can be sure to have the best pizza *and* the best customer service in Gwinnett!
Please enter the Transaction Number on your receipt.
Located at the top left portion of the receipt.
Your answer
Which location of Fini's Pizzeria did you visit on this occasion?
Please enter the name of your Server for this visit to Fini's Pizzeria.
Located at the top right portion of the receipt.
Your answer
Did someone greet you cheerfully when you entered the restaurant?
Was your server pleasant and friendly? (Please rate on a scale of 1-5 with 1 being the lowest and 5 being the highest.)
We don't hire servers based on restaurant experience; instead, we value cheerful, upbeat and friendly employees who make you feel at home and comfortable. Did your server accomplish this?
No, my server seemed uninterested in whether or not I enjoyed my dining experience. He/she did not give off a friendly, upbeat vibe at all.
Yes, my server was extremely cheerful and upbeat! He/she had a very friendly attitude and made my dining experience enjoyable.
Was your server competent and attentive to your needs? (Please rate on a scale of 1-5 with 1 being the lowest and 5 being the highest.)
Was the order taken correctly? Were your drinks refilled in a timely manner?
No, my server did not pay attention to my table and my guests and I were frequently in need of drink refills.
Yes, my server was fantastic! He/she kept my drinks refilled and took my menu order perfectly.
How knowledgeable did your server seem about the menu? (Please rate on a scale of 1-5 with 1 being the lowest and 5 being the highest.)
Did he/she answer any questions that you may have had, and/or did he/she offer recommendations for menu items?
The server did not seem to know anything about the menu, and could not help me with my questions.
The server was excellent in recommending certain items, and he/she seemed to know everything about the menu.
Did your server mention our appetizers before your ordered your meal?
Did they ask you if you'd like to try our homemade Arancini, Clams Oreganata, or one of our other delicious starters?
In-between courses, did your server remove your empty/finished dishes and maintain a neat table?
No one wants to feel crowded and stare at pizza crusts while enjoying dessert!
Did your server mention our desserts at the end of your meal?
Did they ask you if you'd like to try our homemade cheesecakes, cannoli, or tiramisu?
Did your server offer to box up your leftovers?
Was your check brought to you in a timely manner at the end of your meal?
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