Introducing Manitoba's Accessibility Standard for Customer Service
Patricia Knipe, Policy Analyst, Disabilities Issues Office, Province of Manitoba will present an overview of the Accessibility for Manitobans Act. What is meant by barriers under the Act and the Customer Service Standard, (the first regulation to become law under the Act)? What does the deadline of Nov 1, 2018 mean to non-profit organizations?

Patricia will look at the requirements of the customer service standard and will suggest how to flush out each requirement with either written documentation in the policy, or what should be included in training of staff or volunteers.

For example, welcoming service animals is a requirement. It is important to first note that service animals are allowed to enter any place where the public is allowed. Practices or measures would include a definition of a service animal under the Human Rights Code, what questions can be asked if unsure that the animal is a service animal, and what to do when the handler does not have control over the service animal.

If you want to learn more about the customer service standard and the eight requirements, go to and click on the accessibility standards tab. The first drop down is the Customer Service Standard and information can be found here. Look at the page and the document called Introducing Manitoba’s Accessibility Standard for Customer Service.


Date: Tuesday, February 6, 2018
Time: 8:00 a.m. – 10:00 a.m.
Location: Norwood Hotel (Tache Room)

8:00 a.m. – Breakfast & Networking
9:00 a.m. – Guest Speaker: Patricia Knipe, Disabilities Issues Office

Deadline for Sign-up: Tuesday, January 30, 2018

Members - 30$
Non-Members - 50$

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