RFID Keycard Access Issues
We're sorry you're having problems with your Generator keycard. We want to help you access Generator easily!
After you submit this document we will review your credentials, diagnose the problem and provide a solution. We will make your access our highest priority but your patience is very much appreciated. If you have any additional questions, please email
This is the email address associated with my Generator membership
What's the issue?
My card does not work.
My card has not been printed yet.
I lost my keycard.
I reactivated my membership so my keycard needs to be reactivated.
I reactivated my membership and I need a new card because I lost my old one.
If you are having issues with your keycard working, have you tried taking your card out of your wallet when trying to swipe into the building?
If you don't yet have a keycard, have you tried picking it up at the front desk?
Is there anything else we should know?
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