Student Device Tech Help
This form was created for students to report issues with student devices.


Please reboot your device by holding the refresh button and power button at the same time until the screen lights up. This process can take up to 10 seconds. If the problem still persists after rebooting your device please continue to the form below.

You will need to contact your school for any of the following issues. The device must be brought to the school so that a technician can work on the device. Your school will create a technology work order and provide you with instructions and a back-up device if possible.

๐——๐—ผ ๐—ป๐—ผ๐˜ ๐—ฐ๐—ผ๐—บ๐—ฝ๐—น๐—ฒ๐˜๐—ฒ ๐˜๐—ต๐—ถ๐˜€ ๐—ณ๐—ผ๐—ฟ๐—บ ๐—ถ๐—ณ ๐˜†๐—ผ๐˜‚ ๐—ต๐—ฎ๐˜ƒ๐—ฒ ๐—ผ๐—ป๐—ฒ ๐—ผ๐—ณ ๐˜๐—ต๐—ฒ ๐—ณ๐—ผ๐—น๐—น๐—ผ๐˜„๐—ถ๐—ป๐—ด ๐—ถ๐˜€๐˜€๐˜‚๐—ฒ๐˜€. ๐—ฃ๐—น๐—ฒ๐—ฎ๐˜€๐—ฒ ๐—ฐ๐—ผ๐—ป๐˜๐—ฎ๐—ฐ๐˜ ๐˜†๐—ผ๐˜‚๐—ฟ ๐˜€๐—ฐ๐—ต๐—ผ๐—ผ๐—น ๐—ณ๐—ผ๐—ฟ ๐˜๐—ต๐—ฒ๐˜€๐—ฒ ๐—ถ๐˜€๐˜€๐˜‚๐—ฒ๐˜€.

Broken screen
Won't reboot
Wonโ€™t charge
Keyboard or Trackpad not working
Canโ€™t scroll
Missing charger or wrong charger


If you are unable to log in we may be able to be resolve the issue remotely. Please complete the form below, and a technician will contact you as soon as they are available to provide support.
Email *
School *
Student Name *
Parent Name
Phone Number *
What is the best phone number for our team to use
Device Property Tag Number
Chromebook *
Are you using a Lake County Issued Chromebook? Check the device to see if it has "chrome" and its logo on the cover.
Captionless Image
Detailed description of the issue *
Please include any information which will help us diagnose the issue.
A copy of your responses will be emailed to the address you provided.
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