Scroggs Family Tech Troubleshooting Survey
Please fill out this form if you are experiencing any trouble with your child's device or need help with technology. This is only for students who attend Scroggs Elementary School. If you have issues concerning technology for a student who attends another school, please reach out to their school or the district technology department. I will respond to let you know if I will try to help you personally or will be connecting you with our district technology department for assistance.
The CHCCS Digital Tools Training Portal for Families is up and running and includes device and quick start guides as well as tutorials that you can access at your convenience. To visit the site, please click on the following link:
If you would prefer to contact the district Tech Depot directly, it will be open Monday-Thursday from 10am-2pm for phone support. Call (919)967-8211 ext. 28333.
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Parent/Guardian's Phone Number
Student's First Name
Student's Last Name
Student's Grade Level
Please select the device(s) you need help with. You may select more than one.
What do you need help with?
The device will not turn on.
The device is broken (broken screen, keys, hinge, etc.)
There is no sound when using headphones/earbuds.
The charger is broken.
I can't login or I lost the login information.
I can't connect to the internet.
An app that the teacher has asked my child to use is not on the district-provided device.
I need help on how to use a certain site or app that the teacher has asked my child to use.
I need help on how to use the device.
Please describe anything else about the issue that you feel is important for me to know. For example, if you need help with an app or site, please list it below.
You will be contacted by Melissa Stopa (instructional technology facilitator at Scroggs Elementary) from the email address firstname.lastname@example.org. I appreciate your patience and will get back to you as soon as possible.
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This form was created inside of Chapel Hill-Carrboro City Schools.