SchoolMessenger Email/Text Help Form
Use this form to report issues receiving HCPSS district/school emails and/or text messaging. Staff may submit for on behalf of a parent/guardian using the parent's information.
If you are experiencing issues with Canvas/Synergy messages, please complete this form,
Requests are responded to during normal business hours.
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Is the issue occurring for a:
Full first name of person with issue
Full last name of person with issue
Is the issue with email, text or both?
Email address, if applicable
All parents/guardians are automatically enrolled to receive HCPSS and school communication via email. Subscription information comes directly from email addresses entered in Family File.
Mobile number, if applicable
PLEASE NOTE! Parents/guardians will receive SMS messages only to the mobile phone entered in Family File. To comply with wireless carrier requirements, parents/guardians must one time opt into receiving HCPSS text message alerts by texting YES to 67587.
Please provide a brief description of the issue you are having.
Person completing this form
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This form was created inside of Howard County Public School System.