Help Us Become Better!
Please answer these 12 simple questions to improve our service. Your opinion is valuable to us.
1. What is your Supporter ID?
OR
2. Overall, how satisfied or dissatisfied are you with the service we offer?
Very dissatisfied
Very satisfied
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3. Overall, how clear and relevant is the information displayed on our website?
Very unclear
Very clear
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4. How would you evaluate our service to these sections?
1 - Poor
2
3
4
5 - Excellent
Website
Delivery of materials
Collections (Transport)
Customer service
Marketing material available
Satisfy your needs
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Optional comment
5. If you have contacted us by email or phone over the last 6 months, how did you feel about our customer service performance?
Very dissatisfied
2
3
4
Very satisfied
Speed of initial response
Politeness/Professionalism
Clarity of our response
Time to satisfy your query
Overall satisfaction
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Optional Comment
6. How would you evaluate our website?
1 - Poor
2
3
4
5 - Excellent
Navigation
Visual Design
Register process
Order process
Gains your trust
Uniqueness
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Optional comment
7. If you promoted our recycling/fundraising solution to others, what actions did you take?
8. Would you promote our recycling/fundraising service to others via any of the above means, if you had a simple way to do so?
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9. What are the most important factors for you when selecting a Recycling/Fundraising service?
Select maximum 3 options
10. What's the best thing about our service?
11. What's the worst thing about our service?
12. How likely are you to use our service again?
Not at all likely
Extremely likely
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Do you have any other comments, questions, or concerns?
Are you aware of our Toner Cartridge Recycling service, "ZeroWasteRecycling.co.uk"?
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