Darin Thompson's CPD Podcast | Episode #2 Emotion in Online Dispute Resolution | 1.3 Hours of CPD
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What is a simple definition for online dispute resolution or ODR?
Campaigns against the sale of 1st person shooter video games to kids and youth.
The application of technology to dispute resolution processes.
Blocking someone on Twitter.
None of the above.
What types of communication channels can count as ODR?
Telephone over the internet
Text-based communications using the internet
Online video conferencing.
All of the above
Is this statement true or false? Adding the ability to electronically file (e-file) a document to an otherwise unchanged, offline court process is ODR.
TRUE because e-filing has been really successful at resolving disputes
FALSE because ODR should really involve the some kind of action associated with actually resolving issues in dispute
What is one account for the history of ODR?
Steve Jobs told his team to develop it because he knew the recording industry would go after Apple when they changed the way music was sold with iTunes
It emerged because traditional courts and other dispute resolution systems were unsuitable for handling new disputes happening in high volumes when more internet transaction (including e-commerce) grew in the mid 1990s.
The US Government developed it to help victims of internet trolls.
It arose out of a pilot project led by an Argentinian small claims court.
Pick the best answer below
ODR is probably best when used to innovate and create new dispute resolution processes
ODR is probably the best when used to simply recreate or digitize traditional, offline dispute resolution processes
Complete this statement: ODR can be used to...
...work only on one type of communication channel (e.g. just email or video) for each dispute
...work across multiple channels, including technology-based and non-technology-based forms of communication
What are some of the "side benefits" of using ODR in public justice systems?
It can be part of a move to dramatically simply processes
It can make the justice system easier to use and understand
It can automatically collect business intelligence data (e.g. number of cases in the system)
It can automatically collect qualitative data (e.g. whether users understand the system)
It can support the creation of continuous improvement processes that make the system better the more it gets used
All of the above
How does ODR change dispute resolution for lawyers?
The nature of ODR makes it impossible to support clients and participate in the process
The nature of ODR makes it possible to create new ways for lawyers to support clients and participate in the process
What is an effective way to address the "digital divide"?
Build better ODR technology that is easier for people to use
Make governments include a "technology allowance" so every citizen can afford an unlocked smartphone
Create multiple channels in your ODR system, including non-technology methods of interacting
What is the main benefit of using multidisciplinary teams to create or implement ODR systems?
It can help drive costs down by helping you avoid paying expensive lawyers
It can provide multiple perspectives, insights and methodologies from other disciplines on the best design and use of technology
It can provide scapegoats to take the blame if the system is unsuccessful
It makes project managers and bureaucrats feel more comfortable
If you have questions about things you heard, or things that weren't covered in this episode, please include them below.
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