IT - Doing More With Less: better serving students and institutional stakeholders (Ryerson University &
Digital Transformation Webinar
January 27, 2021
12 PM - 1 PM EST

Robyn Parr - Change and Opportunity Lead, Office of the Vice-Provost Students (secondment) & Associate Registrar & Director, Student Financial Service - Ryerson University

Guy Pearce - Chief Digital Officer & Chief Data Officer -

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IT - Doing More with Less: Serving students and institutional stakeholders
With rapidly changing environments come rapidly changing student and stakeholder needs. These changes put a strain on institutional resources - importantly on the people, and also on the IT systems, processes and governance, on which effective student services depends. Change-management is a complex undertaking for all organizations, made more complicated with additional layers of complexity surrounding technology problems, solutions, and management.

This presentation, principally for Registrars, CTOs, and CIOs (but all educational institutions welcome) looks at a case study involving Ryerson University and looking to address these issues.

The presentation will start with a Problem statement describing service delivery challenges to university students and staff. That talk then moves to steps taken to create a systematic approach to IT problem solving, resource assessment, and decision-making. The university will share expected ROI, and both organizations will communicate learnings, challenges, and resolutions involving both technology and people.
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