Kaltura MediaSpace upload error reporting form
This form was created on 9/24/20 to help UW-Madison users report Kaltura MediaSpace or Kaltura Canvas integration upload errors which became more common in late August. Kaltura indicated significant improvement in error reduction on 9/24/20. Information on the errors is available in https://kb.wisc.edu/luwmad/page.php?id=91451.
Email *
Your name:
What error did you see? *
How large was the file you were uploading? (ex: 500 MB, 2 GB, etc.)
What is your upload speed? You can test your upload speed by going to https://speedtest.net/ and clicking "Go." (ex: 10.1 Mbps upload)
What day were you uploading the file when you experienced the error?
MM
/
DD
/
YYYY
What time were you uploading the file when you experienced the error?
Time
:
Is there anything else you'd like to add?
Capturing network log files
If you want to go a step beyond reporting the error, you can capture a network log file when you try your next upload in case you experience an upload error. If you do, you can share the network log with Dan LaValley (dan.lavalley@wisc.edu). This process is described at the bottom of this KB doc: https://kb.wisc.edu/luwmad/page.php?id=91451
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