This form is to be used for technical assistance requests related to FidelityEHR.
ACCESS of WNY
Arc Erie County New York
Buffalo Urban League
Child & Family Services
Community Services for Every1
Erie County Department of Mental Health
Erie County Department of Social Services
Family Help Center
Family Services Team
Flower Garden Child Care International
Juvenile Delinquency Services Team
Native American Community Services
New Directions Youth & Family Services
OLV Human Services
Rural Outreach Center
Shawn Montgomery Community Health Services
Account is locked
Password needs to be reset
Unable to save/sign note
Plan of care is closed
Duplicate youth record created
Request for new user account
User to be deactivated
For issues with POCs, Contact Notes, or Custom Assessments, please include YID (can be found at the end of the web address for the page you're on). If requesting a new user account, please include the staff member's name, role, and email address.
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