SSU Client's Feedback 2025
Dear SSU Client.

We solicit your honest feedback for further improvement of our services by checking the corresponding indicator (1 to 5; the number corresponds to the smiley shown below) for each feedback item or statement.

NOTE: In adherence to data privacy laws and ethical use of data, we assure you that your feedback is secure and will be treated with utmost CONFIDENTIALITY!

Thank you in advance for your precious time in accomplishing this feedback form!
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Email *
Rating Indicator
Name of Rater
(Optional)
Profile of the Rater *
Sex *
Time of Transaction at SSU or with the Personnel *
Time
:
Date of Transaction at SSU or with the Personnel *
MM
/
DD
/
YYYY
Purpose of Visit or Kind of Transaction *
Name of office you want to rate *
Responsiveness *
(5) Very Satisfied
(4) Satisfied
(3) Neither satisfied nor dissatisfied
(2) Dissatisfied
(1) Very Dissastisfied
How satisfied are you with the help you received and the timeliness with which it was delivered?
How satisfied are you with courteousness and politeness of the personnel who deal with you?
Reliability (Quality) *
(5) Very Satisfied
(4) Satisfied
(3) Neither satisfied nor dissatisfied
(2) Dissatisfied
(1) Very Dissastisfied
How satisfied are you with the quality of assistance, advice, and guidance in the services provided?
Provided accurate information
Access and Facilities *
(5) Very Satisfied
(4) Satisfied
(3) Neither satisfied nor dissatisfied
(2) Dissatisfied
(1) Very Dissastisfied
In terms of comfort and cleanliness, how satisfied are you with the facilities?
The office is well-maintained and welcoming
Communication *
(5) Very Satisfied
(4) Satisfied
(3) Neither satisfied nor dissatisfied
(2) Dissatisfied
(1) Very Dissastisfied
How satisfied are you with the way we listened to your concerns/needs?
How satisfied are you with the clarity, conciseness, and understandability of our oral/written communication?
Costs (If applicable)
(5) Very Satisfied
(4) Satisfied
(3) Neither satisfied nor dissatisfied
(2) Dissatisfied
(1) Very Dissastisfied
Provide reasonable fees and service costs
Clear selection
Integrity *
(5) Very Satisfied
(4) Satisfied
(3) Neither satisfied nor dissatisfied
(2) Dissatisfied
(1) Very Dissastisfied
How satisfied are you with the professionalism of personnel in addressing specific concerns?
Personnel handling transactions are trustworthy and transparent
Assurance *
(5) Very Satisfied
(4) Satisfied
(3) Neither satisfied nor dissatisfied
(2) Dissatisfied
(1) Very Dissastisfied
How satisfied are you with our personnel's ability to meet your service needs?
Responded to clients' needs with competence and expertise
Outcome *
(5) Very Satisfied
(4) Satisfied
(3) Neither satisfied nor dissatisfied
(2) Dissatisfied
(1) Very Dissastisfied
How satisfied are you with overall quality of the services you received?
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