2019 Schmaling Library Patron Satisfaction Survey
We want to know what we are doing that helps you and what we can do better! Please help us by filling out this survey. It may seem long, but there are only 17 questions and your answers can help us improve our services for you. All responses are confidential and no personally identifying information will be collected. The library director and board members are the only ones who will view the actual survey responses. The compiled survey results will be shared with library staff, the library friends group, community planning committee, and available for public perusal upon request. Paper surveys are available at the library. Please only respond to the survey once. Surveys will be collected through August 31, 2019.
1. For demographic purposes, what is your age?
2. For demographic purposes, what is your sex?
Your answer
3. Please choose the response that best describes your library card status at Schmaling Memorial Public Library.
4. If you answered “f” to the above question, why do you not have a library card?
Your answer
5. Please choose all that apply: I use Schmaling Memorial Public Library for the following services:
6. Which answer best describes about how often you visit Schmaling Memorial Public Library?
7. Please describe your satisfaction with the selection of materials/resources you find at Schmaling Memorial Public Library.
8. Please describe your satisfaction with staff interactions at Schmaling Memorial Public Library.
9. Would you be interested in joining the Library Friends Group or volunteering opportunities at the Library?
10. Which day(s) of the week works best for you to visit the library? Please choose all that apply.
11. What time(s) of day would work best for you to visit the library? Please choose all that apply.
12. Which of the following Schmaling programs have you or your child attended in the past 2 years? Please choose all that apply:
13. If you answered “l” to the above question, why have you not attended any library programs in the last 2 years?
14. If implemented at Schmaling, which of the following programs would you or your child be interested in attending?
15. If added to the library’s collection, which of the following resources would you or your child be interested in using?
16. Which of the following are the best ways to communicate with you about library programs and services? Please choose all that apply.
17. Do you have any additional comments or suggestions for library resources, programs, services that we could offer to better serve the Fulton community?
Your answer
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