Healthwatch GP Services Survey 2017-18
Healthwatch Hillingdon thank you for participating in our survey. Your feedback is important to us.
The NHS is looking at how patients can be provided access to GP services 8am to 8pm, seven days per week.

GP practices in Hillingdon are generally open between the core hours of 8am to 6.30pm Monday to Friday. In October 2017 a new service started, which now makes it possible for GP practices in Hillingdon to offer patients “extended hours appointments” every weekday evening - from 6:30pm to 8pm and at weekends between 8am and 8pm, Saturday and Sunday.

These additional GP and nurse appointments are bookable through your own GP practice and are available at three hubs located in Uxbridge (at Central Uxbridge Surgery), Pinner (at Eastcote Health Centre) and Hayes (at Hesa Centre).

With your consent the GP, or Nurse, at the hub will be able access your medical records in the same way as your own GP.


The Healthwatch Hillingdon ‘GP Access Project’ is gathering your views on ‘extended hours appointments’ and how in the future you would like to access a GP, at a time that best suits you.

From gathering this information we will produce a report which aims to inform, shape, and improve access to GP practices in Hillingdon in accordance with the wishes expressed by local people.


By giving your views in this survey, you will have the opportunity to influence the way future GP services will be delivered in Hillingdon. The survey closes on 12th Jan 2018.

All responses will be anonymous unless you choose to give Healthwatch Hillingdon your details.

Consider the following statement: Extended opening hours for GP services should be available to all patients registered with a GP practice in the borough of Hillingdon
If you answered 'No' please tell us who you think these appointments should be available for?
Your answer
Thinking about yourself - and/or a child, or a person you support, please answer the following questions:
Would you use the extended hours GP service between 6.30pm and 8pm in the evening, during the week?
If you answered 'No' or 'Dont know/Not sure' please tell us why?
Your answer
If you answered 'Yes', please select the weekday evenings you are most likely to use the service.
Would you use an extended hours GP service over the weekend (Saturday and Sunday)?
If you answered 'No' or 'Don't know/Not sure' please tell us why?
Your answer
If you answered 'Yes', which of the following days and times are you most likely to use the service. ?
Would you use and extended hours GP service if it was available between 7am and 8.30 in the morning during the week?
If you answered 'No' or 'Don't know/Not sure' please tell us why?
Your answer
If you answered 'Yes', please select the weekday mornings you are most likely to use the service.
Thinking about the future
Currently the additional appointments are for GPs and nurses , are bookable through your own GP surgery and available at three hubs located in Uxbridge, Pinner and Hayes. We would like to know your views and opinions on how the 'extended hours' appointments might best meet your need in the future.
Please select the services you would like to be able to access during the extended hours periods? (You may choose more than one option)
Please select the types of appointment you would like to have during the extended hours periods. (You can choose more than one option)
How far would you be willing to travel to get to an extended hours appointment?
Please consider the following and select the options you would use in the future to access the extended hours appointments
Please consider the following and select how you would like to book your 'extended hours' appointments for weekdays 6:30pm to 8pm (You can choose more than one option)
Please consider the following and select how you would like to book your extended hours appointments for Saturday and Sunday 8am to 8pm (You can choose more than one option)
Is there anything else which you think it is important for us to consider in terms of extending hours for GP Practices in your area?
Your answer
Have you used the current 'extended hours' services?
If you answered yes, which Hub did you attend?
Who did you see?
How did you find the 'extended hours' services?
Please tell us about your experience?
Your answer
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