Vessi - Defect Claim
Thanks for letting us know about your defect! We're here to help.

We stand behind our quality and promise. If something doesn't feel right, you have 90 days from delivery to return them for a brand new pair or full store credit, guaranteed.

To see what our Warranty covers, click here:

Once you're ready, just have your order number and email ready to begin your claim. Please kindly advise us when you've completed it.

If you have any questions, reach out to at anytime - we're always happy to help. :)

Thank you so much!

- The Vessi Team

Email address *
Your country *
Date purchased *
Which platform did you purchase from? *
What is your Order Number / Backer ID? *
How many pairs have you received with defects? *
What is the Gender/Size/Colour of your defected shoes? *
For example: If it's a "Men's CityScape - Midnight Black / Size 10" - just write M10/Black!
What is/are the defect(s)? *
Please describe your defect's details the best that you can. Some things to include: When did it start happening? What is happening? Which shoe is it? Where is it happening? What does it look/feel like? *
*Important: Upload a close-up picture of the white tag attached to your insole. We must be able to see the Size and manufacturing dates clearly. (MM/DD/YY - MM/DD/YY)
You may upload any additional photos you'd like us to inspect.
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How would you like to resolve this claim?
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