The Impact of Technology on Online Shopping in South Africa

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The Impact of Technology on Online Shopping in South Africa

A. Biographical Data

1. Age Group

Under 18

18-25

26-35

36-45

46 and above

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2. Gender

Male

Female

Prefer not to say

Clear selection

B. Research Questions

1. How often do you buy products or services online? *

Never

Rarely

Occasionally

Frequently

Almost always

2. Which platform do you use most for online shopping? *

Online marketplace (e.g., Takealot, Bidorbuy)

Brand/retailer website (e.g., Clicks, Woolies online)

Social media shop (Instagram/Facebook)

Food/grocery delivery apps (Mr D/Checkers Sixty60)

3. How important is fast delivery when you decide to buy online? *

Not important

Extremely important

4. What is the biggest problem you experience when buying online? *

Delivery delays

High delivery cost for rural areas

Payment security concerns

Not able to try the product

Poor customer service

5. On a scale of 1–10, how concerned are you about your data/privacy when shopping online? *

Not concernced

Extremely concerned

Submit

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