CLIC App Feedback Form - Version 1
Thank you for your interest in the CLIC app.

Details on how to download the app can be found at https://www.theclic.org.uk/clic-academy/event-app

Instructions for each task are provided below. After attempting each task, please answer the questions associated with it.

We anticipate completion of this exercise should take about 15 minutes.

If you have any queries, please contact us at blenproject@theclic.org.uk or amit.paik1@northcumbriaccg.nhs.uk
Background questions
First, it would be helpful if you could let us know when you are undertaking the testing of the app, as well as the device you are using.
Date of app testing
MM
/
DD
/
YYYY
Type of device used
Clear selection
Make and model of device used (e.g. iPhone 8, Samsung Galaxy S9, Lenovo Tab E7, etc.) *
Your professional group
Your organisation
TASK 1 - Downloading the app
Download the app from your app store (see https://www.theclic.org.uk/clic-academy/event-app for details).
1a - Downloading the app *
Did you manage to successfully download the app?
Required
1b - Downloading the app comments
Please use the space below to feeback on any aspects of the downloading process. For example, did you encounter any difficulties? Do you have any suggestions for improvement?
TASK 2 - Logging in
Go to the log-in screen (accessed via the green 'Log In' button at the bottom of the menu system). Log in to your account using your CLIC website username and password (if you have one). If you do not already have a CLIC website username and password, click on the 'Don't have an account' link at the bottom of the 'Log in' screen and follow the onscreen instructions.
2a - Logging in *
Did you manage to successfully log in to your account on the app?
Required
2b - Logging in comments
Please use the space below to feeback on any aspects of the logging in process. For example, did you encounter any difficulties? Do you have any suggestions for improvement?
TASK 3 - Searching for an event
Use the search function to find a leadership event.
3a - Searching for an event *
Did you manage to successfully find a leadership event?
Required
3b - Searching for an event comments
Please use the space below to feeback on any aspects of the event searching process. For example, did you encounter any difficulties? Do you have any suggestions for improvement?
TASK 4 - Booking on to an event
Now, click on one of the courses and book on to it using the blue 'Book Now' button.
4a - Booking on to an event *
Did you manage to successfully book on to the event?
Required
4b - Booking on to an event comments
Please use the space below to feeback on any aspects of the event booking process. For example, did you encounter any difficulties? Do you have any suggestions for improvement?
TASK 5 - Saving/ 'favouriting' an event
Now save/ 'favourite' an event, using the icon in the top right hand corner of an event page.
5a - Saving/ 'favouriting' an event *
Did you manage to successfully save/ 'favourite' an event?
Required
5b - Saving/ 'favouriting' an event comments
Please use the space below to feeback on any aspects of the saving/ 'favouriting' an event process. For example, did you encounter any difficulties? Do you have any suggestions for improvement?
5c - Retrieving your 'favourite' event(s) *
Retrieve your 'favourite' event(s) by going to the main menu and clicking on 'Favourites'. Did you manage to successfully retrieve your saved event(s)?
Required
5d - Retrieving your 'favourite' event(s) comments
Please use the space below to feeback on any aspects of the retrieving a saved event process. For example, did you encounter any difficulties? Do you have any suggestions for improvement?
TASK 6 - Cancelling your attendance at an event
Now go to the main menu and click on 'Bookings'. Select one of these events, scroll down to the bottom of the screen and click on the blue 'Cancel Now' button.
6a - Cancelling a booking *
Did you manage to successfully cancel your booking?
Required
6b - Cancelling a booking comments
Please use the space below to feeback on any aspects of the cancelling an event booking process. For example, did you encounter any difficulties? Do you have any suggestions for improvement?
TASK 7 - General feedback on the app
Now, we would like to hear your views on the overall ease of use and design of the app.
7a - Overall, how easy did you find the app to use? *
Very hard
Very easy
7b - Overall, how would you rate the design of the app? *
Very poor
Very good
7c - What additional features would you like to see on the app?
7d - Please use the space below to leave any additional comments you may have about the app.
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