Client Evaluation of Service
We would love to hear your thoughts or feedback on how we can improve your experience!
Today's Date *
MM
/
DD
/
YYYY
Type of work completed for you? *
Your answer
Solicitor(s)/ Legal Executive who dealt with your matter? *
Required
Service and Quality *
Needs Improvement
Satisfactory
Very Good
Excellent
Exceeded Expectations
Not Applicable
Did we deliver according to deadlines?
Were your calls returned promptly?
Were you kept informed?
Was correspondence accurate and well presented?
Was our verbal communication clear?
How would you rate the quality of work undertaken for you?
Reception and Support Staff *
Needs Improvement
Satisfactory
Very Good
Excellent
Exceeded Expectations
Not Applicable
Were your phone calls answered promptly by reception?
Were you attended to promptly?
Were you treated courteously at all times by our staff?
Expertise *
Needs Improvement
Satisfactory
Very Good
Excellent
Exceeded Expectations
Not Applicable
Do you think your Solicitor/Legal Executive has sufficient expertise and experience in this matter?
Marketing and Fees *
Needs Improvement
Satisfactory
Very Good
Excellent
Exceeded Expectations
Not Applicable
Was an estimate of fees and/or cost arrangements communicated to you at the outset and during the course of the work?
Do you consider you received value for money?
What was the best thing about your experience with O'Sheas?
Your answer
In what areas could we improve?
Your answer
Would you recommend the firm to your friends? *
Additional comments are welcomed.
Your answer
Name
(Name is optional but preferred)
Your answer
Email
(Optional)
Your answer
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