Refunds and exchanges
(Prepared by : Ms Siew Ting)
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NAME *
FORM *
CLASS'S NAME *
Match the reasons to return a product to the statements. *
6 points
1. incorrect size
2. not working properly
3. missing part
4. wrong product
5. product didn't meet expectations
6. product does not match the website description
a. "I'm disappointed. I thought the game would be much better."
b. "I only used the hairdryer for five minutes. It stopped working, then it turned itself back on."
c. "I opened the box and counted all the pieces. One wasn't there."
d. "I ordered the newest model but this is definitely the old one."
e. "I ordered these jeans from the website but they are too tight for me."
f. "Some extras that were mentioned are not included in the package."
Words to describe products you want to return *
6 points
faulty
damaged
cracked
scratched
incomplete
unsatisfactory
broken or spoiled
marked by something sharp
missing some parts
not good enough
not working properly
showing thin lines on the surface but not broken into two
Complete the gaps below with the correct words
exchange               guarantee                   refund                     replacement                  store credit
1. "Yes, we can give you a ________. Or instead of your money back, we can give you vouchers." *
1 point
2. "I'm really sorry it's not working properly. Bring it to the shop and we can do an _____________". *
1 point
3. "You can have ___________, but not your money back. I hope you find something else you like." *
1 point
4. "The washing machine has a two-year _________ , so yes we can repair it for you free of charge." *
1 point
5. "I don't want to return it, I need a _________. I really like it but there's a problem with the case." *
1 point
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This form was created inside of Ministry Of Education Malaysia.