Sumter County Veterans Benefits Unit Customer Satisfaction Survey
Prior to rating your satisfaction with our services, please remember that we ARE NOT the VA Hospital in Gainesville, the VA clinic in The Villages, or the VA Claims Office in St. Petersburg. We DO NOT approve or deny claims. Our goal is to assist Veterans and their in applying for the benefits from the VA.
Thank you for your feedback on our services.

Staff was responsive to my needs
Staff treated me with respect and courtesy.
The Veterans Service Officer provided individual attention to my issues.
I was asked appropriate questions to aid in obtaining my earned benefits.
Staff has a solid understanding of VA benefits and processes
Staff responded promptly to my question, phone inquiries, and other contacts.
The Veterans Service Officer answered my questions both clearly and professionally.
The Veterans Service Officer spent sufficient time with me to fully understand my needs.
Rate your overall satisfaction with your experience.
If you wish to make comments regarding our services, our staff, or this survey, please do so in the space provided below. Thank you in advance for your assistance in completing this survey.
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