The invoice is to be sent along with the footwear requested to exchange. On receiving the footwear, we will inspect the footwear and if there is a discrepancy, a new footwear will be shipped back to you immediately without any additional charges. If you place an exchange request for the second time you will be charged Rs 200 as shipping charges.
Exchange for products purchased via promotional activities, coupons etc will not be free. Rs 200 will be charged for exchange even if it is a first time exchange, additionally if an exchange request is received after 7 days from receipt of the product within 21 days, the customer has to pay Rs 200 even if it is the first exchange.
In case of an exchange (Paid Orders only & request raised within 7 days of receiving the order) if CMM is not able to arrange for a pick up from the customer's address due to not availability of a courier service, the customer is liable to send out the footwear back to us along with the printed invoice of the order.
CMM will reimburse the customer Rs. 100 flat for this through Paytm/ Bank transfer. The customer will have to notify us through an email on firstname.lastname@example.org along with the receipt of the same. CMM will not be liable if the cost of sending the same exceeds Rs.100.
If you want to exchange more than one pair then you will have to fill the form as many times.
Please note that we only exchange sizes not the product.