Customer Support @ Landa
Landa is revolutionizing real estate investing, allowing anyone to buy & sell shares of rental real estate, on their phone. 🏡 Headquartered in Tel Aviv and New York, we are rapidly expanding in the US market.

We’re looking for customer experience specialists to join our team and provide state of the art service to our growing customers. If you’re an energized, highly motivated, get-things-done kind of person who is driven by empathy, this one’s for you.

Requirements*

Native English speaker
Helpful personality
Has a lot of empathy, patience, and an overall positive approach
Loves to get things done efficiently
Strong creative writing skills
Tech-savvy
Attention to detail
Able to work flexible hours
Prior work experience, or college degree - a plus
Customer experience at a tech startup – a plus
Experience working with help desk tools (i.e. Intercom, Zendesk) –  a plus

*We're currently looking for individuals willing and available to work weekends and evenings.
Our team is remote-based so as long as you're ok to work till 7:00 PM PST, and you meet the above requirements...we're looking for you!

Please, before you start the form, read the instructional document:
Landa's Vibe - Click Here: https://docs.google.com/document/d/1NZIVkue7W4g0j9Nmx75ObYelVJAWyZgSjT6dUxxREpU

Untitled Title
Full Name *
Phone *
Tell us about yourself! We want to get to know you, so write something that gives us a sense of your vibe. *
Describe your writing skills *
What two or three things define stellar customer service, in your mind? *
Are you legally allowed to work in your country of residence? *
Do you have access to high speed internet? *
Do you have experience working remotely or in a Customer Service role? *
Required
How'd you hear about us?
Have you read the document linked to the description? *
Cool, now let's see how you'd get back to some customers. Below, you'll see messages we might get from customers, and in parentheses are the bare bones of our policy. Share that info with the customer in wow-inducing style and in line with what you read in the document. Sound good? *
"Wow, what a nice app! What's the best property to invest in?" [We run under a regulatory process and cannot offer investment advice.] *
"I have just tried to sell my shares for 2 days and no one bought them, give me my money back!" [Users can only sell their shares to other users, we can't buy it from them] *
"Oh no, I didn't receive rent this month due to vacancy, and I see that my share price went down by 4%, what should I do?" [We can't compensate users for investments loses] *
"OMG, I have never invested in real estate before, and now I have got my first rent! This is AMAZING." [Yes, people send that :)] *
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