Application to Volunteer with Citizens Advice Hammersmith & Fulham

Thank you for your interest in Volunteering with the Citizens Advice Hammersmith & Fulham

We will use this form to:

  • Shortlist suitable applications for interview;

  • Understand more about your skills, interests and availability so we can match you to a suitable role.

Before completing this form please read the last section on Policies and Privacy.

For more information, or if you'd like to complete this form in an alternative format, please contact us by emailing volunteer@cahf.org.uk.
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First Name *
Last Name *
Email Address *
Telephone Number *
What pronouns do you use to describe yourself? E.g she/he/they *
Borough of Residence *
Please tell us the name of the London Borough you are currently living in. If you are applying from outside of London, we may be in touch to discuss the suitability of volunteering.
Address *
Postcode *
Age requirement
As indicated in the Volunteering FAQs on our website, volunteers need to be 18 years or over and under 80 years for insurance purposes.  Please confirm that you meet the age requirement.
Volunteer Role Applying For *
Please look at our website for a description of the roles, including the expected commitment for that role. 
Other Roles you would consider
If the role you have selected above is not being actively recruited at this time, please tell us if  you would like to consider other roles and which roles.
What motivated you to apply to volunteer with Citizens Advice Hammersmith & Fulham? *

Please tell us:

  • the reason you would like to volunteer
  • what you hope to get from the experience 
  • the skills and/or experience that you could bring to this role

We encourage you to write this in your own words. We routinely check applications to see if the response has been generated or written by AI.

Availability *
When are you usually free to volunteer your time? Please tick any and all that apply. 
AM means between 9.30am and 1pm. 
PM means between 1pm and 5pm
Required
How many days or hours per week would you like to volunteer for? 
Please specify your response with 'days' or 'hours'. If this does meet the minimum commitment expected of the role, we may be unable to progress your application. 
Additional Information
Please give us any further information that you feel is important regarding your application.
Are there any times that you're unlikely to be available? e.g. work times, school holidays, exam periods, extended holidays *
Are you aware of any circumstances that could be a conflict of interest? *
This may include other volunteering or paid work in other organisations such as a local housing association, local authority, government body, criminal or civil court or another organisation that provides advice.
Are you a current client of Citizens Advice? *
We really value former clients getting involved in our service. We recommend a bit of time between when you receive advice and volunteering. Also, if you are currently accessing the service, we may be unable to accept you as a volunteer at this time. 
If you have answered yes to any of the above, our Training & Volunteer Coordinator will be in contact to discuss it with you. 
The Training & Volunteer coordinator is contactable on volunteer@cahf.org.uk
How did you hear about this opportunity? *

For example, local Citizens Advice website, another website, word of mouth, through your local community, through your university and college, at a volunteering fair or event, through your own experience of accessing the Citizens Advice service, or other? 

References
We ask you for the names and contact details of two people, who know you in a work related, academic or professional capacity. This could be an employer, teacher, tutor, a colleague, or former-colleague where you have worked or volunteered before. It could also be someone who knows you well (but not a member of your family).  

If you’d like to discuss who can be a referee, please get in touch with our Training & Volunteer Coordinator at volunteer@cahf.org.uk but there is no expectation or requirement for you to do so.
Referee 1 - Full Name *
Referee 1 - Email Address *
Referee 1 - Their Role and capacity in which they know you *
Referee 2 - Full Name *
Referee 2 - Email Address *
Referee 2 - Their role and capacity in which they know you *
What happens next?

Once we've reviewed your application, we'll be in touch. 

If you have applied to volunteer as an Advice Receptionist or Assessor, you will be sent a short test which is a research and comprehension exercise.

If shortlisted we will invite you to an informal interview, either online or in-person, to get to know you better. We will ask you about any additional support needs you think we should know about in order to enable you to participate in an interview. If you are invited to an interview, we will contact your references. 

If you're successful at the interview, we will ask if you can provide us with ID (ideally photo ID, but don’t worry if you haven’t got this, we can discuss other options as this isn’t a barrier to volunteering with us). 

Policies - Please read before completing the declaration

Entitlement to work or volunteer

If you are not a UK or Irish citizen, it’s important you check you are permitted to volunteer or carry out ‘unpaid work’ in addition to your main reason for entering the country, to avoid jeopardising your visa status.  You can find more information on the NCVO website. 

Our policy on convictions

We ask about criminal convictions and criminal records only after we’ve made a conditional offer of volunteering. This is to help make sure that volunteers are selected based on their skills and potential.

Having a criminal record is not in itself a barrier to volunteering. Please note that it is Citizens Advice policy not to recruit any individual who has an unspent conviction (for all roles) for a sexual offence against a vulnerable adult or child and our policy not to recruit any individual who has a spent, or unspent, conviction (for roles that require a Standard or Enhanced DBS check) for a sexual offence against a vulnerable adult or child. This is the case regardless of when the offence took place. Citizens Advice public liability insurance excludes this. Where an offer of volunteering is subject to a Disclosure and Barring Service (DBS) check, we will inform you of this.

If you wish to contact us to discuss your individual circumstances at an earlier stage, please contact us at volunteer@cahf.org.uk. There is no expectation or requirement for you to do so as we will provide you with a Criminal Record self-disclosure form to complete after a conditional offer of a volunteering role has been made. The self-disclosure form you will receive contains information about privacy notice and legal rights over your data in relation to convictions and criminal records data.

Privacy Notice

We’ll use the information you provide in this application form in order for Citizens Advice Hammersmith & Fulham to progress your application to become a volunteer. This is done under our legitimate interests in potentially onboarding you as a volunteer and to contact you to further progress your application.

This information will be accessed by colleagues involved in the recruitment process and will be securely stored on Google Drive for 6 months.

If you'd like to exercise any of your individual rights under data protection legislation please contact volunteer@cahf.org.uk.


Explicit Consent *
If you have given us any information about your health, disability or access requirements, under data protection law we need your explicit consent to hold or use that information. We will use it only in order to allow us to make reasonable adjustments and/or to keep you safe, and it will be held securely. 

I give my consent for the information outlined above to be used by Citizens Advice Hammersmith & Fulham.
Declaration *
Please fill in today's date and by doing so you are confirming that all the information provided above is accurate to the best of your knowledge.
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