The objective of the Grievance Redressal Cell is to develop a responsive and accountable attitude among all the stakeholders in order to maintain a harmonious educational atmosphere in the Institute. The objectives of the Grievance Redressal Cell are:

To develop an organizational framework to resolve Grievances of Students and other stakeholders
To provide the Students access to immediate, hassle free recourse to have their Grievances redressed
To enlighten the Students on their duties and responsibilities to access benefits due under the policies
To establish structured interactions with Students to elicit information on their expectations
To identify systemic flaws in the design and administration of various general insurance products and to seek solutions thereon, and
To institute a monitoring mechanism to oversee the functioning of the Grievance Redressal Policy