THE SERVICEMAG READER SURVEY
Hurray ; we are seven years. What started on March  2010 as a mere hobby has become a journey of a lifetime.
Because improving service is our main raison d’être, we also need your feedback to improve The ServiceMag.

Your opinion and feedback is very important to us. We are looking forward to getting to know our readers better and to producing the best publication both printed and online for for YOU.

Our survey will be online for 30 days – and we encourage you to distribute it to your (social media) contacts. Don’t worry, your answers and information will not be shared with any other group and will be considered confidential.

The survey will take approximately 10 minutes to complete. By completing it, you will be entered into our very special reader survey draw, and get the chance to win a smartphone.

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What is your gender?
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Age Bracket
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In what sector do you work?
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What is your level of education
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Where do you live?
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How did you first discover The ServiceMag ?
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How long have you been reading TSM?
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What media do you prefer to read TSM?
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What topic are you most interested in ?
What is your favorite area TheServiceMag?
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If you are reading TSM digitally, do you use:
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Have you participated before on any of The ServiceMag social media platforms to comment on customer service?
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Which of the TSM social media platforms do you usually use?
How can we make our social media platforms more engaging?
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Where do you usually get your copy of TSM?
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Would you recommend the Service Mag to friends and colleagues?
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Why do you read TSM?
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Typically, how many people read your copy of TSM besides you?
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In which language do you prefer reading the magazine ?
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What do you prefer most in TSM
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Would you recommend the Service Mag to friends and colleagues?
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What other magazines in Rwanda do you read?
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Why do you read TSM?
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Typically, how many people read your copy of TSM besides you?
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How many issues of TSM do you think you have read so far?
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How often do you visit TSM website (www.theservicemag.com)?
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What kind of content would you like to see added TSM?
What kind of TSM Events would you like to attend? Please check the activities you are most interested in.
Any other suggestions?
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