Emerge Complaint Form
Emerge is committed to providing caring and compassionate support to young people.
We are keen to hear about ways we can improve what we do and in particular, will take seriously any complaint made to us. Complaints will be carefully examined and considered to enable us to determine what we can learn, whether or not to uphold the complaint, and what actions may need to be taken as a result.
We will acknowledge receiving your complaint within two working days, and will respond formally to your complaint within two weeks.
We will respond to you by email, but if you would also like us to phone you to talk things over, please let us know your phone number.
Please tell us the date(s) of the situation in question.
Name of the Emerge project the complaint relates to
Royal Surrey County Hospital
St Peter's Hospital, Chertsey
Medway Maritime Hospital
If your complaint relates to specific team member(s), please give their name(s).
Please tell us about the facts of the situation as you perceive them - what happened specifically?
Please tell us what impact this has had on you emotionally - how do you feel?
Please tell us what you think should have been done differently - what should we change?
Thank you for taking the time to tell us about your experiences, we really appreciate it. Is there anything else you would like to say?
A copy of your responses will be emailed to the address you provided.
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