York Hackney Carriage Unmet Demand Survey
This brief questionnaire relates to Taxis and Private Hire Vehicles in York. This survey has been commissioned by City of York Council.

We value your opinion of the services provided by licensed vehicles. Please avail yourself of this opportunity to provide feedback and suggestions which will be used to help maintain and improve the level of service provided.

If there are any questions that you don't feel that you can answer, please just skip to the next question. Whilst the questionnaire asks a series of specific questions, we would also like to hear your views on matters connected with hackney carriage and private hire vehicle services, which may not be covered by the questionnaire. At the end of the questionnaire there is a section which enables you to provide any additional comments and feedback, not covered by the questionnaire.

Since 2020, the impact of the spread of Covid-19 and the measures to contain the spread of the virus, have had a significant impact on many aspects of our society, including the demand for licensed vehicles and the level of provision of licensed vehicles. We would like to ask about your experience with using hackney carriages and private hire vehicles, before the impact of Covid-19 (before March 2020) and how this compares with current experience.

There are two broadly defined types of licensed vehicles, which operate for hire in York. These are Hackney Carriages (Taxis) and Private Hire Vehicles.

Taxis have a “TAXI” sign on the roof and may be seen waiting on taxi ranks. Private Hire Vehicles have a sign on the door giving the name of the firm and telephone no. or app.

Some private hire journeys which are pre-booked through a private hire booking office, may be fulfilled by a taxi.

The survey will remain open for responses, until Sunday 12th December 2021.

For most respondents, the survey generally takes around 4 minutes to complete.
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