RTI Survey - Service Satisfaction
1a. How would you rate your experience with RTI?
4 = Excellent, 3 = Good, 2 = Needs Improvement, 1 = Poor, N/A = Not Applicable
N/A
1
2
3
4
Calibration Certificate, format/information
Calibration Certificate, accuracy/error
Software and Calibration Information
Calibration labels
Turn-around Time
Packaging, condition of returned instruments
Customer Service
1b. If something needs improvements can you give us a short description of why ?
Your answer
2. If your recent service was a repair, has the problem been resolved?
3. If your answer to the previous question is NO, how did we fail to meet your expectations?
Your answer
4. Please rate the following by importance when sending you equipment for calibration
1 = Less Important, 2 = Considered, 3 = Important, 4 = Very Important
Dont Know
1
2
3
4
ISO Accreditation
Price
Turn-around
Customer Service
5. What other products/calibrations would you like RTI to add to its service?
Your answer
6. How can RTI Electronics improve your service experience:
Your answer
Name:
Your answer
Company:
Your answer
Country *
Your answer
Instrument serial nr *
Your answer
E-mail:
Your answer
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