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Please use this section to tell us more about your enquiry providing as much information as you can

Explain the situation you need help with, including relevant information, for example:

What action have you taken so far?

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·        What are you hoping we can do to help you?

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We aim to respond to your enquiry within 1-3 working days but cannot guarantee this and suggest that if your enquiry is URGENT then you should visit or telephone us.

We will normally respond to the email address you provide on the form and cannot be responsible if any person other than yourself has access to that email account. We cannot guarantee the security of your email address, our reply email to you comes from a secure email address.

Although we aim to provide appropriate advice in our first response, on some occasions we may ask you to visit or telephone us so we can collect further information before providing any advice.  If you have provided a telephone number we may also try to call you.

The information provided on the email service is for general guidance on your rights and responsibilities and is not legal advice. Citizens Advice has tried to ensure that the information in this email service is accurate. However, Citizens Advice will not accept liability for any loss, damage or inconvenience arising as a consequence of any use of or the inability to use any information provided. Citizens Advice endeavours to provide a service of the highest quality; however, we cannot guarantee that our service will be uninterrupted or error-free. We are not responsible for claims brought by third parties arising from your use of citizensadvice.org.uk.

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The reliability of this method of communication cannot be guaranteed. It can be intercepted, corrupted, delayed, may arrive incomplete, contain viruses or be affected by other interference. In consequence, we cannot accept liability for any damage sustained as a result of this transmission.

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