TOUR EVALUATION FORM
Luxury Travel is looking forward to receiving your objective assessments of service quality & Staff’s services. Your evaluation information will be kept safe and will be sent directly to the Operation Department’s email. We hope the service quality will be improved more and more through valuable feedback from customers. Thank you very much!
BASIC INFORMATION
1. Name of the traveler: *
2. Email address: *
3. Tour Name: *
4. Arrival date: *
5. Reservation code: *
ITINERARY EVALUATION:
1. Tour Booking Process
Bad
Fair
Average
Good
Very Good
Satisfaction Level
Clear selection
2. The rationality of the tour schedule
Bad
Fair
Average
Good
Very Good
Satisfaction Level
Clear selection
FEEDBACK ABOUT TOURGUIDE:
1. The attitude of the tour guide during the trip
Bad
Fair
Average
Good
Very Good
Satisfaction Level
Clear selection
2. Professionalism of tour guides
Bad
Fair
Average
Good
Very Good
Satisfaction Level
Clear selection
3. Knowledge of guides on history and culture
Bad
Fair
Average
Good
Very Good
Satisfaction Level
Clear selection
4. Tourguide's communication skills in vocabulary and pronunciation
Bad
Fair
Average
Good
Very Good
Satisfaction Level
Clear selection
EVALUATION OF TRANSPORTATION:
1. Vehicle quality
Bad
Fair
Average
Good
Very Good
Satisfaction Level
Clear selection
2. Attitude of the driver
Bad
Fair
Average
Good
Very Good
Satisfaction Level
Clear selection
EVALUATION OF FOOD SERVICES:
Quality dishes on this trip
Bad
Fair
Average
Good
Very Good
Satisfaction Level
Clear selection
EVALUATION OF ACCOMMDATION SERVICES:
Quality accommodation on this trip?
Bad
Fair
Average
Good
Very Good
Satisfaction Level
Clear selection
OVERVIEW ASSESSING YOUR SATISFATION ABOUT DESTINATIONS:
Customers appreciate the number of destinations in their tour schedule
Destination 1:
Bad
Fair
Average
Good
Very Good
Satisfaction Level
Clear selection
Please provide additional reviews of your destination 1:
Destination 2:
Bad
Fair
Average
Good
Very Good
Satisfaction Level
Clear selection
Please provide additional reviews of your destination 2:
Destination 3:
Bad
Fair
Average
Good
Very Good
Satisfaction Level
Clear selection
Please provide additional reviews of your destination 3:
Destination 4:
Bad
Fair
Average
Good
Very Good
Satisfaction Level
Clear selection
Please provide additional reviews of your destination 4:
Destination 5:
Bad
Fair
Average
Good
Very Good
Satisfaction Level
Clear selection
Please provide additional reviews of your destination 5:
1. What interesting experience do you have about your trip?
2. Your assessment of the quality overview, food service, accommodation facilities.
3. Please give us more suggestions to improve the quality of service.
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