TOUR EVALUATION FORM
Luxury Travel is looking forward to receiving your objective assessments of service quality & Staff’s services. Your evaluation information will be kept safe and will be sent directly to the Operation Department’s email. We hope the service quality will be improved more and more through valuable feedback from customers. Thank you very much!
BASIC INFORMATION
1. Name of the traveler: *
Your answer
2. Email address: *
Your answer
3. Tour Name: *
Your answer
4. Arrival date: *
Your answer
5. Reservation code: *
Your answer
ITINERARY EVALUATION:
1. Tour Booking Process
Bad
Fair
Average
Good
Very Good
Satisfaction Level
2. The rationality of the tour schedule
Bad
Fair
Average
Good
Very Good
Satisfaction Level
FEEDBACK ABOUT TOURGUIDE:
1. The attitude of the tour guide during the trip
Bad
Fair
Average
Good
Very Good
Satisfaction Level
2. Professionalism of tour guides
Bad
Fair
Average
Good
Very Good
Satisfaction Level
3. Knowledge of guides on history and culture
Bad
Fair
Average
Good
Very Good
Satisfaction Level
4. Tourguide's communication skills in vocabulary and pronunciation
Bad
Fair
Average
Good
Very Good
Satisfaction Level
EVALUATION OF TRANSPORTATION:
1. Vehicle quality
Bad
Fair
Average
Good
Very Good
Satisfaction Level
2. Attitude of the driver
Bad
Fair
Average
Good
Very Good
Satisfaction Level
EVALUATION OF FOOD SERVICES:
Quality dishes on this trip
Bad
Fair
Average
Good
Very Good
Satisfaction Level
EVALUATION OF ACCOMMDATION SERVICES:
Quality accommodation on this trip?
Bad
Fair
Average
Good
Very Good
Satisfaction Level
OVERVIEW ASSESSING YOUR SATISFATION ABOUT DESTINATIONS:
Customers appreciate the number of destinations in their tour schedule
Destination 1:
Bad
Fair
Average
Good
Very Good
Satisfaction Level
Please provide additional reviews of your destination 1:
Your answer
Destination 2:
Bad
Fair
Average
Good
Very Good
Satisfaction Level
Please provide additional reviews of your destination 2:
Your answer
Destination 3:
Bad
Fair
Average
Good
Very Good
Satisfaction Level
Please provide additional reviews of your destination 3:
Your answer
Destination 4:
Bad
Fair
Average
Good
Very Good
Satisfaction Level
Please provide additional reviews of your destination 4:
Your answer
Destination 5:
Bad
Fair
Average
Good
Very Good
Satisfaction Level
Please provide additional reviews of your destination 5:
Your answer
1. What interesting experience do you have about your trip?
Your answer
2. Your assessment of the quality overview, food service, accommodation facilities.
Your answer
3. Please give us more suggestions to improve the quality of service.
Your answer
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