KAJIAN KEPUASAN PELANGGAN PEJABAT DAERAH/TANAH SEPANG

    A. LATAR BELAKANG RESPONDEN

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    B. FASILITI DAN KEMUDAHAN

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    C. TAHAP KEPUASAN PELANGGAN

    DISAMBUT DENGAN SENYUMAN
    TAHAP PENGETAHUAN PETUGAS KAUNTER
    KECEKAPAN PERKHIDMATAN
    PETUGAS MEMENUHI KEPERLUAN PELANGGAN
    LAYANAN MESRA DAN MENGHARGAI PELANGGAN
    SILA NILAI KESELURUHAN PENGALAMAN BERBANDING JANGKAAN ANDA
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