Tixr Fan Support Opt-In
The Tixr Fan Support team provides one on one support to fans for all Tixr related questions. Please provide the fan support team with the following information so we can deliver the best support for your sale.
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Email *
Group/Event Name *
Who is the best key contact our fan support team can reach out to internally? *
Do you have a designated support email or FAQ that we can send fans for event-specific questions? *
Do you allow refunds? If so, please provide us with approved refunds (duplicate order, COVID related refund, etc). *
Do you allow exchanges? If so, please provide us with approved exchanges (upgrades only, upgrades and downgrades, exchanges between dates, etc). *
Will you be checking names on tickets? *
If yes, are there any guidelines around name changes?
*For events with Shipping* - If updating shipping addresses is allowed for your event, please specify the last day that these updates can be made.
*For events delivering tickets outside of Tixr (‘No Delivery’ ticket types)* - Please specify how and when these tickets will be delivered to the customer (3rd party mobile app, email, sign in at venue, etc).
Any additional details our team should know?
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