Who is the best key contact our fan support team can reach out to internally? *
Do you have a designated support email or FAQ that we can send fans for event-specific questions? *
Do you allow refunds? If so, please provide us with approved refunds (duplicate order, COVID related refund, etc). *
Do you allow exchanges? If so, please provide us with approved exchanges (upgrades only, upgrades and downgrades, exchanges between dates, etc). *
Will you be checking names on tickets? *
If yes, are there any guidelines around name changes?
*For events with Shipping* - If updating shipping addresses is allowed for your event, please specify the last day that these updates can be made.
*For events delivering tickets outside of Tixr (‘No Delivery’ ticket types)* - Please specify how and when these tickets will be delivered to the customer (3rd party mobile app, email, sign in at venue, etc).