SUPPORT REQUEST FORM
Please complete this form for any technology support issues...This form is monitored by all Support Team members. -- PLEASE DO NOT PUT SCHOOLNET REQUESTS in this form... email
Who are you?
email address please...
Where the problem is?
For example: work room printer, CAD Lab, Rm #14
So we can get it to the right person...
Categorize the request
Macbook Issue: won't boot, dead battery, etc
Email Issue: can't get in, won't send, etc
Connectivity/Network Issue: wifi signal, unable to access internet, etc
Software Issue: need software loaded, software not working properly, etc
Printing Issue: need a printer set up, cannot print, etc
Phone Issue: voicemail not coming to email, cannot dial out, etc
Equipment Issue: projectors, cables, etc
Cafeteria software/equipment Issue
Account Issues: name change for email address, password resets, etc
Description of the support request...
The more detailed the better...
So we can attend appropriately to the situation...
Priority 3 - not urgent but still...
Priority 2 - as soon as possible
Priority 1 - 911 Urgent
Please give 24 hours before you make a second request...
This is a second request for the same issue that has NOT been addressed yet!
This is a second request because it broke again...
This is the first request for this issue.
Comments/Questions related to this request...
This space if for the tech staff to make notes...
Do not write in this space please...
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