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Colorado Department of Revenue - Taxation Call Center Feedback Form
Please use this form to provide us with information about your experience with the Colorado Department of Revenue Taxation Call Center.
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* Indicates required question
What section did you call/speak with?
*
Taxpayer Services (General Call Center)
Discovery Section
Collections Section
Excise Tax (Fuel, IFTA, Marijuana, Liquor, Cigarette, Tabacco)
What was the date of your call?
*
MM
/
DD
/
YYYY
What time did you call?
*
Time
:
AM
PM
What Type of Tax were you calling about? (Select all that apply)
*
Personal Income
Buisness Income (Corporate, Partnership, Fidicuary)
Sales or Use Tax
Withholding Taxes (Payroll Taxes)
Severance Tax
PTC - Property Tax/Rent/Heat Credit Rebate
Excise Taxes or Fees (Fuel, IFTA, Marijuana, Liquor, Cigarette, Tabacco)
Retail Delivery Fee
Colorado Cashback Refund
Other:
Required
What were you calling about? (Select all that apply)
*
A refund
A letter or bill
Making a payment
Tax question/information
Need filing Help
Need help accessing or navigating Revenue Online
Need help accessing or navigating the SUTS portal
Business Registration for Sales Tax or Wage Withholding
Other:
Required
How long did you wait to talk with an examiner before being connected?
Less than 2 minutes
2 to 5 minutes
5 to 10 minutes
10-20 minutes
Over 20 minutes
Wait time was too long, did not connect to an examiner.
Clear selection
Have you tried to access your tax account & information through Revenue Online?
www.colorado.gov/revenueonline
Yes - Could not get logged in
Yes - Could not find the information I was looking for
No - Do not have a Revenue Online account
No - Would rather talk to an examiner
Have used Revenue Online in the past but did not this time
Other:
Clear selection
What was the name of the examiner you spoke with, if you recall?
Your answer
How would you rate the knowledge level of the examiner?
Did not seem knowledgeable
1
2
3
4
5
Was an expert
Clear selection
What would you rate the customer service of the examiner? (Were they courteous & professional?)
Poor serivce
1
2
3
4
5
Excellent service
Clear selection
Was the examiner able to provide a one call resolution for your question/issue?
Yes
No
Clear selection
What is your overall rating for this interaction with the Department of Revenue?
Poor
1
2
3
4
5
Excellent
Clear selection
Additional Feedback - We value your feedback! We want to know if our customers have had a good experience, but also need to know how we can do better, or what we did well. Please share any additional comments below.
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