GENERAL GUIDELINES1. Graduating students are entitled for a one-time shipment of their personal items to Brunei upon completion of their scholarship or professional training.2. The maximum allowance for single and married student is 1.13 cubic metre and 1.79 cubic metre respectively.3. The shipment cost only covers for packing materials and boxes, collection and door-to-Muara port shipment. Any excess volume or cost incurred will be borne by the student. FINDING A RELIABLE MOVER1. Obtain THREE (3) quotations from different vendors for transparency purposes.2. Once the shipping company has been shortlisted, take note of the selected vendor's contact details, for example, company name and address, name of liaison person and his/her contact number and email address.
PACKING AND COLLECTION1. Submit the online SPI form at least SIX (6) weeks before the shipment date.2. Once approved by EAUC, student should confirm with mover on the delivery of the packing materials and the collection of the packed boxes, together with the item list.
PAYMENT MATTERS1. Student should inform the mover to forward the invoice to the EAUC at firstname.lastname@example.org. 2. The mover/vendor may also verify with EAUC that student is a sponsored student and payment will be made by the EAUC.
FREIGHT SHIPMENT1. Please note that you are entitled for shipment of personal items up to Muara port only. 2. It is your responsibility to confirm with the mover on the shipment date and expected arrival date at Muara port.3. Once items are shipped over, the mover can issue a copy of Bill of Lading to EAUC.
ARRIVAL OF SHIPMENT IN BRUNEI1. The handling agent in Brunei will contact you once the shipment has arrived at Muara port.2. You are required to pay for the terminal, handling, custom fees, and delivery charges.3. The agent will arrange for the delivery of your boxes to the address as specified on your online SPI form.4. For cost saving purposes, you may enquire with the agent whether you may self-pickup the items at the agent’s office. 5. Please safe keep the payment receipt and other supporting documents that are provided by the Brunei agent for claim purposes.
LATE ARRIVAL OF SHIPMENT1. For any delay beyond the expected date of arrival as indicated on the Bill of Lading, you should enquire from your mover.2. If the delay is due to payment, please check with EAUC on the matter. You should note that the EAUC will only process payment once invoice has been received.
APPLYING FOR REIMBURSEMENT1. Application form, together with payment receipts and supporting documents (if any) should be submitted directly to your sponsor (MOE/MORA/UBD) In Brunei. 2. You are advised to apply early and prepare a letter seeking reimbursement for terminal handling fees