When I have referred someone to this organization, I believe that they were given an appointment within a reasonable time.

When I last telephoned, the call was answered in a courteous manner.

My calls to staff are returned promtply.

Staff is responsive to my inquiries or concerns.

Staff provices timely feedback disposition of referrals or service contacts.

If an appropriate Release of Information was signed by the client, I received a report regarding assessment and treatment recommendations.

After-hours calls are answered promptly.

Services received from the staff of this organization meet the needs of the individuals being served.

Staff help individuals that I have refferred obtain the right kind of service for their problems(s).

Staff have been courteous, knowledgeable, and helpful.

In general, I have been satisfied with the services provided by this organization.