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2024_VISITOR SATISFACTION SURVEY - MUSEO GALILEO
Thank you for taking the time to fill out the following survey!
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DATA ABOUT THE VISIT
Is it your first time at this museum?
Yes
No
Clear selection
How did you learn about it? (please select only one option)
I already knew it
Word of mouth
Radio/tv
Guide book
Social Media
Museum Web site
Internet
Brochure
Article/Review
By chance
Map of the City
Firenze Card
Other:
Clear selection
With whom did you visit the museum?
Alone
As a couple
With my family
With friends
With my class
Clear selection
Did you take part in a guided tour and/or a workshop?
Yes
No
Clear selection
What was the main purpose of your visit? (please select only one option)
Interest in history of science
Interest in Galileo Galilei
Tourism
Study/Work
Attending an event
Quality free time
Other:
Clear selection
How long did you take?
0-30 min
30-60 min
1-2h
Over 2h
Clear selection
Did you use the Museum App?
Yes
No
Clear selection
If NO, why not?
I didn’t know there was one
I wasn’t interested
I speak neither Italian nor English
No smartphone
I didn’t know my mobile phone could connect to Museum wi-fi
Low battery
W-fi connection problems
App contents too difficult for children
No head-phones
Not enough memory to download the app
Other:
Clear selection
To what extent do you agree or disagree with this statements: The visit was interesting
Choose
Strongly agree
Agree
Disagree
Strongly Disagree
To what extent do you agree or disagree with this statements: I could make sense of most of the things I saw
Choose
Strongly agree
Agree
Disagree
Strongly Disagree
To what extent do you agree or disagree with this statements: I have learnt something new that I didn’t know before
Choose
Strongly agree
Agree
Disagree
Strongly Disagree
To what extent do you agree or disagree with this statements: This visit made me want to learn more about the history of science
Choose
Strongly agree
Agree
Disagree
Strongly Disagree
In respect to your information needs, what did the visit lack the most?
Your answer
How would you rate the following services? Helpfulness and courtesy of the museum staff
Choose
Very good
Good
Poor
Very poor
How would you rate the following services? Museum lay-out (panels, videos, captions)
Choose
Very good
Good
Poor
Very poor
How would you rate the following services? Other services (cleanliness of the rooms, lockers, toilets)
Choose
Very good
Good
Poor
Very poor
How would you rate the following services? Bookshop (if applicable)
Choose
Very good
Good
Poor
Very poor
PERSONAL DATA
Gender
F
M
Other
Clear selection
Age
Your answer
What country are you from?
Your answer
What city are you from?
Your answer
Comments and suggestions
Your answer
Date
MM
/
DD
/
YYYY
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