Order Research Request
This form is used to request assistance for Order Research inquiries only. Please refer to the Ambassador Support Request tab in your back office to request support for Ambassador help.
Best Contact Number
We will only connect with you via telephone as necessary for order request clarification.
Research Request Type
Broken | Damaged
Incentive Shipment Inquiry
Return | Exchange Request
If this is a shipping inquiry, our official shipping policy is 14 business days from the date of order. Is your shipping inquiry beyond 14 business days?
Business days are Monday through Friday and exclude all federal holidays.
Yes, I have verified that my order is beyond 14 business days.
No, upon verification my order is not beyond 14 business days.
This is not a shipping inquiry.
IMPORTANT: If your order is not yet beyond 14-business days, please allow the shipping period to pass before completing this form.
Please describe your request in two sentences or less. Be sure to include the product in question as necessary. Photo support or return of product may be required in order to proceed.
Thank you for your communication!
Order Research Requests will be addressed within 5-7 business days. However, we aim to underpromise and overperform so it will likely be sooner! Thank you for connecting with your Sanctuary Girl Order Support Team.
IMPORTANT: PLEASE DO NOT SUBMIT IF THIS IS A REPEAT OF A PREVIOUSLY SUBMITTED FORM.
The Sanctuary Girl Order Support Team is working to assist you and multiple forms will delay the process. Thank you for your help!
A copy of your responses will be emailed to the address you provided.
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