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Issues with your order?
We want you to be completely happy with what you receive in your order. We're human, and sometimes mistakes happen! If you have any questions or concerns about a missing item or quality issue, please complete this form to help us improve and make things right.
We will have a return response or resolution in the next business day.
You may also reach out to us at
info@theproducebox.com
, or call/text us at 919-904-4722.
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Email associated with your TPB account:
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Your answer
Please tell us your area of concern. We are here to help!
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PRODUCT QUALITY (PQ): Was an item in your box not up to our high standards?
MISSING ITEM (MI): Was there an item missing from your box? Let us know so we can make it right.
What is the product(s) you would like to request a credit for?
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Your answer
Please let us know what happened (e.g., Blackberries were moldy)
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Your answer
If there is a handwritten number on your packing slip, please list it here. This helps us with team member coaching!
Your answer
Optional: If you have a picture you would like to share of your items and/or packing slip, please email it to info@theproducebox.com or text 919-904-4722. We go over photos in our weekly Quality Management meeting!
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