1. Please give us some details below about your backpack and the issue you're having.2. We'll email you to request photos of the issue you're having 3. If it's something we think we can repair then we'll give you a repair quote.4. Post your backpack to us for us*5. Once the repair is complete** we'll post it back to you free of charge.
On average, repairs take about 4-6 weeks to complete, and we’ll keep you updated if it exceeds this amount of time for any reason.
*Please note that we cannot refund postage costs and are not responsible for any products lost in the post so we recommend using tracked delivery.
**We will work with you to find the best possible solution to the wear and tear but we do reserve the right to determine that a product is sadly not repairable.